What Billboard Agent reads
Messages arriving in the approved mailbox folders, including the sender, subject, received time and message body needed to identify the brief.
Billboard Agent and Outlook
Connect a Microsoft 365 mailbox and choose the folders Billboard Agent is allowed to monitor for buyer inquiries.
What it writes back
An approved response is sent from the configured operator identity and recorded in the inquiry conversation. Nothing sends unless the send gate allows it.
What remains the source of truth
Outlook remains the communication inbox. Billboard Agent keeps the structured inquiry, decision and audit records needed to run the workflow.
What setup requires
Authorize the mailbox, choose approved folders, configure the sending identity and begin with response approval required.
How incomplete data is handled
A message with missing dates, budget or market details becomes a clarification request or an operator review item rather than an invented answer.
How an operator can test it
Use a test folder and previous inquiry examples, review the prepared replies, then verify sending and thread behavior with a controlled address.